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Hard Rock Hotel & Casino Punta Cana, Bv. Turístico del Este, Punta Cana, Dominican Republic

4 years ago

Boulevard Turístico del Este, Punta Cana, 23000 La Altagracia, Dominican Republic

My son and his friends and 5 families stayed at. They arrived on tuesday June 11th, by Wednesday night the first one started with violent vomiting and diarrhea, by the next morning the hotel nurse came in to see him and he was sent to the local hospital, within hours two more of the boys began vomiting and were sent to hospital. They all were careful to drink bottled water and had eaten the same things. The 3 boys all stayed over night at the hospital and families decided to leave and come back to the states Friday. My son and two other friends and 3 other families who had just arrived on thursday June 13th decided to stay. Friday night my son began to feel nauseous and within hours the hotel nurse had an ambulance take him to the hospital where he spent 2 days and 2 nights before he was released. Vomiting and nausea, all boys have high white blood count and dyhedration and were diagnosed with bacterial infection in intestine/stomach. They were their to celebrate for a senior graduation trip and unfortunately for all of them and thier familiies had a horrible time. On Sunday two additional people from the party were admitted to hospital and all from party left the vacation early the next day. I would like to note the Hotel paid for all hosiptal stays for each person in our party but would not refund any of thier stay. If you are thinking about going......dont. Its not worth it! Something is making people sick at this hotel. | Symptoms: Nausea, Vomiting, Diarrhea

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I bought rotisserie chicken at this particular location. I had it for dinner on March 9th midnight, and ever since the meal, I had extreme case of diarrhea and bloating stomach while constantly burping terrible smell. The chicken was pink with trace of blood inside. On March... See More 10th, I’ve gone to the washroom for more than 15 times, on March 11th, I’ve gone for more than 15 times as well. Today I am still feeling quite bad. My body would feel cold and shivering, and since the morning I’ve gone to the washroom like 6 times already. My girlfriend also felt unwell like me. I went to the store asking for explanation on March 11th, while feeling extremely uncomfortable still. The store manager (I don’t know his exact title), besides telling us fill out a report form, was being very skeptical of our situation. He might believe the sickness was caused by other things we had even though we’ve specially told him this is the last thing we had. Furthermore, he kept bringing up that I’m not the member, in which my girlfriend is the member. I’ve only spoken to him because my girl isn’t too proficient in English. He kept saying I’m not the member therefore they can only speak to the member This is unbelievably arrogant and clueless. If anyone who had Costco’s product and got seriously injured, Costco is definitely responsible regardless the user is a member or not, especially when it comes to food safety. Although he promised his manger would call us today, once we missed one call from him in the morning (he also only called 1 number but we out down 2 numbers), we called back multiples times and no one picked up. | Symptoms: Nausea, Diarrhea, Bloating, Burping See Less
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Suspected food poisoning. Symptoms: Diarrhea, Nausea, Cramps, Headache
Suspected source: Oreo Cookies- Toffee Caramel
Onset: 4 to 12 hours
Duration: 4 to 12 hours
Sick: Me
Additional information: I seldom eat Oreos. Tasting blood but no other evidence seen, other than color of waste (jet black) | Symptoms: Diarrhea, Nausea, Cramps, Headache See Less
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Report date: Mar 5, 2024
3. Management, food employee and conditional employee; knowledge, responsibilities and reporting
- comments: observed no signed employee health policy for most employees. Management instructed to have a signed employee health policy for each employee. Priority foundation violation 7-38-010. Citation issued.

10. Adequate... See More handwashing sinks properly supplied and accessible
- comments: observed no hand soap provided at the hand washing sinks in the basement food prep area and the basement washroom. Management instructed to provide hand soap at all hand washing sinks at all times. Priority foundation violation 7-38-030(c). Citation issued.

10. Adequate handwashing sinks properly supplied and accessible
- comments: observed no paper towels provided at the hand washing sinks behind the bar, in the basement food prep area, and in the basement washroom. Management instructed to provide paper towels at all hand washing sinks at all times. Priority foundation violation 7-38-030(c). See violation #10 above for citation.

15. Food separated and protected
- comments: observed cross-contamination between raw beef oxtails and raw chicken in the walk-in cooler. Observed both types of raw animal foods in contact with each other and thawing together in the same container and blood and liquid from both meats mixing at the bottom of the container. Management instructed to separate all raw animal foods to prevent cross-contamination. Priority violation 7-38-005. Citation issued.

25. Consumer advisory provided for raw/undercooked food
- comments: observed no consumer advisory and no reminder statement on the menu for raw or undercooked foods. Management instructed to disclose or describe which foods can be ordered raw or undercooked and link those items to a reminder statement on the menu. Management instructed to add the following sentence before the remidner statement: 'these foods can be ordered raw or undercooked or may contain raw or undercooked ingredients. ' priority foundation violation 7-38-005.

39. Contamination prevented during food preparation, storage & display
- comments: must install a splashguard at the exposed hand washing sink next to the steam table.

48. Warewashing facilities: installed, maintained & used; test strips
- comments: observed no irreversible registering temperature indicator provided on the premises to measure the surface temperature of utensils inside of the high-temperature dish machine. Management instructed to provide. Priority foundation violation 7-38-005. No citation issued

49. Non-food/food contact surfaces clean
- comments: clean the exterior of the chest freezer; door handles for the walk-in cooler and reach-in coolers, interior of the prep coolers, prep tables, top of the convection oven, and exterior of the stove.

51. Plumbing installed; proper backflow devices
- comments: repair the leak at the drain line at the exposed hand washing sink next to the steam table in the 1st floor prep area.

53. Toilet facilities: properly constructed, supplied, & cleaned
- comments: observed no self-closing device on the 1st floor employee washroom door. Instructed management that all washroom doors must be completely enclosed and provided with tight fitting and self-closing doors.

56. Adequate ventilation & lighting; designated areas used
- comments: clean the dust and grease on the ventilation hood and filters above the cooking equipment.

57. All food employees have food handler training
- comments: observed several food handling employees without a food handler certificate. Management instructed that all food handling employees must show proof of training.

60. Previous core violation corrected
- comments: previous core violations from report #2577947 on 6/27/23 not corrected: 47 - observed cutting board in rear prep area covered in deep grooves and dark stains. Instructed to repair or replace and maintain smooth, cleanable cutting surfaces. 53 - observed no covered trash receptacle inside the employee's toilet room. Instructed to provide. Priority foundation violation 7-42-090. Citation issued.

Source: chicago.gov
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Report date: Feb 15, 2024
35. Approved thawing methods used
- comments: observed 4 boxes and packages of frozen tcs foods such as: chicken wings, pork tips, pork tails, package fish sitting in at room temperature in the shopping aisles near the meat/seafood prep area. Instructed manager... See More that leaving frozen foods in ambient air temperature is not applicable. Manager instructed employees to out all product into cold holding units.

36. Thermometers provided & accurate
- comments: observed no probe stem thermometer for taking food temperatures. Must provide. Priority foundation 7-38-005, citation issued

38. Insects, rodents, & animals not present
- comments: observed pest infestation. Approximately over 1,000 mice droppings throughout the facility. The following areas were observed with mice droppings on the floor:in the inside of the walk-in cooler with produce stored inside, front service area by the entrance, in the box disposal/ packaging area, surrounding the aquariums with live fish across the meat/seafood prep area, under the food prep tables in the meat/seafood prep area, in the mop sink area, outside the toilet rooms, near the green picking area in the shopping area, the electrical closet at the front, in the office, behind cold holding units in the shopping aisle, and under the pallets in the basement, behind the front service counter, and in the shopping aisles espcially where the pummeto, fruits, and vegetables are stored. The following surfaces were observed with mice droppings: on the pallets in the basement, on the shelving units in the shopping aisle especially where the dried mushrooms are stored, on the slicer and the table where the slicer is stored in the meat/sea food prep area, on the ledge of the wall near the green picking area, and on the boxes in the storage area where the portable gas stove is stored, the lower interior of the cold holding unit near the toilet rooms, in the shelving units behind the front service counter. Instructed to eliminate pest activity, clean, sanitize affected areas and recommended contacting pest control for a service. Priority violation 7-38-020(a), citation issued

39. Contamination prevented during food preparation, storage & display
- comments: observed dried food items such as dried pork, fish, and mollusks stored throughout the shopping ares in the facility in open containers. Instructed put all food items in containers that are smooth and easily cleanable and able to close and prevent contamination from customers.

48. Warewashing facilities: installed, maintained & used; test strips
- comments: observed the facility missing three sink stoppers for the three compartment sink. Instructed to provide adequate sink stoppers and maintain.

49. Non-food/food contact surfaces clean
- comments: observed build up of scales on the splash guard and on top of the three compartment sink. Also, the display cold holding units in the shopping with build up of food debris on the inside of the equipment. Instructed to clean and maintain saidequiment.

51. Plumbing installed; proper backflow devices
- comments: observed a leak at the pipe under the washing compartment of the three compartment sink. Water profusely leaking into a bucket. Instructed to repair and maintain.

54. Garbage & refuse properly disposed; facilities maintained
- comments: observed outside garbage lids completely missing on both receptacles. Instructed to provide and maintain dumpster lids, to prevent rodent harborage. Priority foundation 7-38-020(b) citation issued.

55. Physical facilities installed, maintained & clean
- comments: observed the floors thoughout the facility not maintain, especially in the walk-in cooler near the meat/seafood prep area which had fresh and old animal blood. Also, must elevate all items off the floors throughout the facility. Instructed to clean and maintain.

55. Physical facilities installed, maintained & clean
- comments: observed standing water in the basement. Instructed to remove standing water and maintain.

56. Adequate ventilation & lighting; designated areas used
- comments: observed blown out light bulb above the staircase going into the basement and throughout the basement. Instructed to replace all blown out light bulbs in the mentioned area.

Source: chicago.gov
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